Refund and Returns Policy

Thank you for shopping at our Sanitary Ware Website. We want to ensure your satisfaction with our products and services, and we have outlined our refund and returns policy below:

Overview

Our refund and returns policy is valid for 30 days from the date of your purchase. If 30 days have passed since your purchase, we regret to inform you that we can no longer offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. We require a receipt or proof of purchase to complete your return process. Please note that returns should not be sent back to the manufacturer.

Refunds

Once we receive and inspect your returned item, we will send you an email to confirm the receipt of your return. We will also notify you of the approval or rejection of your refund request.

If your refund is approved, we will initiate the refund process. The refund will be applied to your credit card or the original method of payment within a certain number of days, depending on your bank or payment provider’s processing time.

Late or Missing Refunds

If you haven’t received your refund yet, we recommend taking the following steps:

  1. Check your bank account again to ensure the refund hasn’t been credited.

  2. Contact your credit card company, as it may take some time for the refund to be officially posted.

  3. Get in touch with your bank, as there may be a processing delay before the refund is reflected in your account.

If you have completed these steps and still haven’t received your refund, please contact us for further assistance.

Sale Items

Only regular priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item for the same product, please send us an email and ship the item to our store.

Shipping Returns

To return your product, please mail it to our store address. Please note that you will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your location. We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions or concerns regarding refunds and returns, please contact us. Our customer support team will be happy to assist you.